Publikationen

Konferenzbeiträge

Vanhauer M., Raimer S. (2022) Heuristic Evaluation of Public Service Chatbots. AHFE 2022 Applied Human Factors and Ergonomics.
In: Tareq Ahram and Christianne Falcão (eds) Usability and User Experience. AHFE (2022) International Conference. AHFE Open Access, vol 39. AHFE International, USA.
DOI: http://doi.org/10.54941/ahfe1001712

Raimer S., Vanhauer M. (2022) I don’t understand you – Error handling as a key aspect for conversational design for chatbots for public services. IHIET-AI 2022 International Conference. In: Tareq Ahram and Redha Taiar (eds) Human Interaction & Emerging Technologies (IHIET-AI 2022): Artificial Intelligence & Future Applications . AHFE (2022) International Conference. AHFE Open Access, vol 23. AHFE International, USA.
DOI: http://doi.org/10.54941/ahfe100878

Raimer S.; Weiß, P. (2022) Evolution of Chatbots for public services: how to get to the next level? IHIET-AI 2022 International Conference.
In: Tareq Ahram and Redha Taiar (eds) Human Interaction & Emerging Technologies (IHIET-AI 2022): Artificial Intelligence & Future Applications . AHFE (2022) International Conference. AHFE Open Access, vol 23. AHFE International, USA.
DOI: http://doi.org/10.54941/ahfe100877

Raimer S.; Weiß P. (2021) Fostering Human Centred Design in Public Service Development. In: Leitner C., Ganz W., Satterfield D., Bassano C. (eds) Advances in the Human Side of Service Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 266. Springer, Cham.
DOI: https://doi.org/10.1007/978-3-030-80840-2_31

Artikel in Fachzeitschriften

Raimer S. (2021) Kompetenznavigator Digitalisierung. Die Gemeinde: Zeitschrift für die kommunale Selbstverwaltung in Schleswig-Holstein. Schwerpunktthema: Die digitale Gemeinde – Heft VI – Ausgabe 12/21 https://www.shgt.de/docs/die_gemeinde_12-2021-web_001.pdf